At Edge Knife Pro Store, we take immense pride in the precision and craftsmanship of our products, just as our master blacksmiths do when forging their blades. We are confident that you will be delighted with your purchase. However, we understand that sometimes an item may not meet your exact expectations. To honour our commitment to your complete satisfaction, we offer a straightforward and respectful returns and exchanges policy.

Our Returns & Exchanges Policy

We gladly accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same pristine condition as when it was delivered to you.

Please Note: Due to their exceptionally sharp edges and the hygiene considerations involved in kitchen tools, the following products are final sale and cannot be returned or exchanged unless they arrive damaged or defective:
  • Individual knives and knife sets (e.g., 2 or 3pc knife sets, Aogami Blue/Super, Ginsan, Global, Hayabusa HAP40, Hyomon White)
  • Ceramic Water Sharpeners
  • Diamond Sharpening Steels
  • Forks
  • Carving Sets
  • Kitchen Shears
Please inspect these items immediately upon delivery.

The Returns & Exchanges Process

To initiate a return or exchange, please follow these steps carefully:

  1. Contact Us: Within the 15-day window, please email us at [email protected]. Use the template provided below to ensure we receive all necessary information to process your request quickly.
  2. Await Authorization: Our customer service team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send the item. Please do not send any items back without an RMA number.
  3. Pack and Ship: Securely pack the item in its original packaging. Include a copy of your order confirmation or packing slip. Ship the package to the address we provide, using a tracked and insured shipping service. The cost of return shipping is the responsibility of the customer, unless the item arrived damaged or was incorrect due to our error.
  4. Processing: Once we receive and inspect the returned item, we will process your exchange or refund. You will receive an email notification confirming the action.

Refund Timelines and Methods

We aim to process refunds promptly, reflecting the efficiency we apply to our sharpening techniques.

  • Timeline: Refunds will be processed within 5 business days of us receiving and approving your return.
  • Method: The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Please note that depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to be fully reflected in your account.

Damaged or Incorrect Items

If your order arrives damaged or if you received an incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no extra cost to you, including covering the return shipping fees.

Return Request Email Template

To expedite your request, please copy and paste the template below into an email to [email protected] and fill in the required details.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Edge Knife Pro Store Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Product Name: [Name of the product you are returning] Reason for Return/Exchange: [Please provide a brief reason] I have read and understood the returns policy, and I confirm that the item is unused and in its original packaging. I would prefer a: [Refund / Exchange for (please specify desired item)] My full name and shipping address are as follows: [Your Full Name] [Your Shipping Address] Thank you for your assistance. Sincerely, [Your Name]

Contact Us

If you have any further questions about our returns and exchanges policy, please do not hesitate to reach out. We are here to help.

Email: [email protected]
Edge Knife Pro Store
47 Charles St, Chester, GB CH7F 4TR