Privacy Policy

At Edge Knife Pro Store, we value precision and craftsmanship in everything we do—from our meticulously handcrafted Japanese knives to how we handle your personal information. Just as our master blacksmiths forge blades with integrity and care, we approach your privacy with the same respect and dedication.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website edgeknifepro.com or make a purchase from us.

1. Information We Collect

We collect information that helps us provide our premium culinary products and exceptional service:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information.
• Technical Data: IP address, browser type, device information, and pages visited on our site.
• Communication Data: Records of correspondence when you contact our customer service team.
• Preferences: Information about your product interests and purchasing history.

2. How We Use Your Information

We use your information with the precision of a master sharpener honing a blade’s edge:

• To process and fulfill your orders for our premium knife collections
• To provide customer support and respond to your inquiries
• To improve our website, products, and customer experience
• To send you information about new products, special offers, and culinary content (where you have consented)
• To prevent fraud and enhance the security of our website
• To comply with legal obligations

3. Data Sharing and Disclosure

We treat your data with the same discretion we apply to our artisan knife-making processes:

• Service Providers: We share necessary information with trusted third parties who assist us in operating our website, conducting business, or servicing you (payment processors, shipping companies).
• Legal Requirements: We may disclose information when required by law or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred.
• We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement security measures worthy of protecting our finest Japanese steel craftsmanship:

• All sensitive payment information is encrypted using SSL technology
• We maintain administrative, technical, and physical safeguards to protect your personal information
• Data is stored on secure servers with limited access
• We retain your information only for as long as necessary to fulfill the purposes outlined in this policy

5. International Data Transfers

As we serve customers worldwide (excluding Asia and select remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time
• Data portability (receiving your data in a structured, machine-readable format)

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality and secure checkout process
• Analytical Cookies: Help us understand how visitors interact with our site
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect your experience on our website.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us