Welcome to Edge Knife Pro Store’s FAQ section. Here, we address common inquiries about our premium Japanese knives and kitchen tools. Our commitment to excellence extends beyond our products to every aspect of your shopping experience.

Product Information

What types of knives do you offer?
We specialise in handcrafted Japanese knives, including options like Aogami Blue/Super steel, Ginsan, Global, and Damascus patterns. Our collection features everything from 2 or 3-piece knife sets and carving sets to ceramic water sharpeners and diamond sharpening steels.
Are your knives suitable for professional chefs?
Absolutely. Our products are crafted for both professional chefs and culinary enthusiasts who appreciate precision, quality, and the artistry of Japanese blacksmiths.
Do you offer knife sharpening tools?
Yes, we provide a range of sharpening solutions, including 1000 grit whetstones, ceramic water sharpeners, and diamond sharpening steels to maintain your knives’ exceptional edge.

Shipping & Delivery

Where do you ship?
We offer global delivery, excluding locations within Asia and a select number of remote regions. Please check during checkout if your area is serviced.
What are the shipping options and timeframes?
We provide two shipping methods:
– Standard Shipping (£12.95): Via DHL or FedEx, delivered within 10-15 business days after dispatch.
– Free Shipping (orders over £50): Via EMS, delivered within 15-25 business days after dispatch.
All orders require 1-2 business days for processing before dispatch.
How is my order packaged?
Each item is meticulously inspected and securely packaged in protective materials to ensure it arrives in perfect condition, reflecting the care we put into our craftsmanship.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a secure and seamless checkout experience.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.

Returns & Refunds

What is your return policy?
We accept returns within 15 days of receipt. Items must be unused and in original packaging. Please contact us at [email protected] to initiate a return.
Are there any items that cannot be returned?
For hygiene reasons, used knives or tools cannot be returned unless they are defective or damaged upon arrival.

Customer Support

How can I contact customer service?
Our dedicated team is here to help. Email us at [email protected] for assistance with orders, product advice, or any other inquiries.

Thank you for choosing Edge Knife Pro Store. We are honoured to be part of your culinary journey.

Edge Knife Pro Store
47 Charles St, Chester, GB CH7F 4TR
Email: [email protected]